Privacy Policy lucky777

1. Introduction

This Privacy Policy ("Policy") describes Lucky777's ("We", "Platform") privacy practices regarding the collection, use, disclosure, and protection of your personal information ("User", "You") when using the lucky777.run website and all related services.

By registering or using the lucky777 platform, you agree to the terms of this Privacy Policy. We encourage you to read this policy carefully and contact us if you have any questions. Lucky777 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all matters relating to user data.

2. Information We Collect

2.1 Information You Provide Directly

When you register a lucky777 account, we collect the following information for identity verification (KYC) and service provision purposes:

• Personal information: Full name, date of birth, identity card number (MyKad) or passport
• Contact information: Email address, mobile phone number
• Financial information: Bank account number, account holder name for withdrawal purposes
• Verification documents: Copies of identity documents requested during the KYC process

2.2 Information Collected Automatically

When you visit or use the lucky777 platform, our systems automatically record the following technical information for security and service improvement purposes:

• IP address and general geographic location
• Device type, operating system and web browser version
• Activity logs — pages visited, access times and actions within the platform
• Cookie data and session identifiers
• Game performance data and betting records

2.3 Information from Third Parties

In certain circumstances, we may receive information from the payment processors we use (such as DuitNow and FPX) to verify your financial transactions. This information is used solely for verification and payment processing purposes.

3. How We Use Your Information

All information collected by lucky777 is used solely for legitimate and necessary purposes, including:

4. Information Sharing

Lucky777 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, we do share certain information in limited situations:

4.1 Trusted Service Providers

We share necessary data with service providers who support lucky777's operations, such as payment processors, cloud computing providers and game software providers. All these service providers are bound by strict confidentiality agreements and are prohibited from using your data for purposes other than those specified.

4.2 Legal Obligations

Lucky777 may disclose your information if required by valid court order, regulatory body regulations, or to assist criminal investigations including anti-money laundering (AML) prevention in accordance with Malaysian law.

5. Data Security and Protection

We invest seriously in data security. lucky777 employs multiple layers of technical and organizational protection to ensure your data is safe at all times:

• 256-bit SSL encryption for all communications between your browser and lucky777's servers
• Encryption of data at rest — sensitive data is stored in encrypted form on our servers
• Strict access controls — only authorized personnel can access user data, and only to the extent required for their role
• 24/7 security monitoring using automated intrusion detection systems
• Regular security audits by independent third parties to identify system vulnerabilities
• Encrypted data backups stored in secure, separate locations

While we take all reasonable steps to protect your data, no data transmission system over the internet can be guaranteed 100% secure. You are also responsible for keeping your account password confidential.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the lucky777 website. They help us remember your preferences, maintain your login session and understand how you use our platform.

6.2 Types of Cookies We Use

• Essential cookies: Required for core platform functions such as login verification and session security. Cannot be disabled.
• Performance cookies: Collecting anonymous data about how users interact with the platform to help us improve user experience.
• Functional cookies: Remembering your preferences such as language, display settings and game choices.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the lucky777 platform.

7. Your Rights

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data at lucky777:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to correction: You have the right to request correction of inaccurate or incomplete data.
• Right to erasure: In certain circumstances, you have the right to request deletion of your personal data.
• Right to restrict processing: You may request that we restrict how we use your data in certain circumstances.
• Right to object: You may object to the use of your data for direct marketing purposes at any time.
• Right to withdraw consent: If data processing is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact the lucky777 support team via live chat or email. We will respond to your request within 14 business days.

8. Data Retention Period

Lucky777 retains your personal data only as long as necessary to fulfill the purposes stated in this policy or as required by law:

• Active account data: Retained for the duration your account remains active on lucky777.
• Financial and KYC records: Retained for a minimum of 7 years after account closure in compliance with anti-money laundering legal requirements.
• Security logs: Retained for 12 months for security investigation purposes.
• Support communication data: Retained for 3 years for quality control purposes.

Once the retention period expires, data is securely deleted or anonymised in accordance with lucky777's internal procedures.

9. Changes to This Policy

Lucky777 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other operational reasons. Material changes will be notified to you via email or notice on our website at least 7 days before the changes take effect.

We encourage you to review this policy periodically. The "Updated" date at the top of this document will always reflect the latest version of our policy.

10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or lucky777's use of your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the lucky777 platform
• Email: [email protected]
• FAQ Page: lucky777 Frequently Asked Questions

Our team will respond to privacy-related inquiries within 3 business days. For requests requiring identity verification, the process may take up to 14 business days.